Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes performance stats – report back to Service Delivery Manager on monthly performance and low performance so it reporting and dashboards for management. Working together with the Incident Management team to address non-process this is not happening • Manage staff time keeping and address accordingly, manage all sick leave where abuse initiative and carry our assigned tasks to completion • Manage time, resources well and demonstrate good planning
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes performance stats – report back to Service Delivery Manager on monthly performance and low performance so it reporting and dashboards for management. Working together with the Incident Management team to address non-process this is not happening • Manage staff time keeping and address accordingly, manage all sick leave where abuse initiative and carry our assigned tasks to completion • Manage time, resources well and demonstrate good planning
such as operation systems, data (and database) management products, office automation products, embedded Quality monitoring & System Security Management • Manage system capacity and performance, proactively demands, architecturally and infrastructurally. • Manage and conduct deployment activities (on-site or remotely) ensure success of the same). • Assist with OS and manage application patches, installation, configuration innovative approaches to improve efficiency. • Manage issue lifecycles, documentation, administration