Support Users with systems problems 3. Investigations a. Investigate anomalies in the code 4. Documentation
or create diagnostic data to assist in the investigation and resolution of problems Ensure that existing confirm expected results are achieved by the unit Investigate user requirements for a computer program for
telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms escalated timeously to all the relevant parties. Investigating and analysing root causes as well as problem re-assign it to the applicable area for further investigation and resolution. Escalating to management in
Responsibilities:
Skills Summary
and Responsibilities: Proactively monitors, investigates and reports on information security incidents Centre tasks Proactively conducts analyses and investigation of alleged breaches of Internet use by staff Excellent analytical and problem solving and investigative skills Skills Summary Network Design, Networking
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procedures
· Should be well versed on data investigation/data analysis
· Ability to explain functional
actions against both external and internal risks. Investigate security breaches and take steps to mitigate procedures and protocols. Optimise InfoSec systems. Investigate innovative technical solutions and security tools
Reference architecture Perform research and investigations Deviation management New concepts Validate Reference architecture Perform research and investigations Deviation management New concepts Validate
requirements and manage development backlog Review and investigate feasibility of new products Follow documentation competent to assist clients. Technical Assistance Investigate returned/faulty devices to find root-cause, identify