positive engagement with end users, application support and third parties Effective ongoing knowledge transfer HCM Monthly Maintenance Life Cycle Assist the Support Team to resolve calls related to Human Resources system maintenance life cycle from receiving a helpdesk ticket, through the steps of problem analysis Technical Expertise Provide ongoing advice and support on best practice to ensure continuous improvement HR processes. System Opportunity Identification Support the Applications Manager and the Business in identifying
performing application upgrades, providing training and support, developing new processes, optimizing HRIS processes (Pilotfish, Nologo) BCX support Saas service providers (OrgChartNow) OrgChartNow Support SAP Consultants As role Ability to collaborate, provide technical support, and train staff Extensive experience in analyzing
for immediate resolution Provides second level support to all incidents, requests and identifies the root Communicates with other teams and clients for extending support Executes changes with clear identification of risks optimization of effort May also contribute to / support on project work as and when required May work on
reference. Additionally, you may provide training and support to business users or other team members on using