iManage)
The temporary contractor will be responsible for:
Technical Support Manager (POS24084)
Randburg
R 15 000 to R 18 000 per motors and Electric Fence and able to technically support the products
Duties:
leading Data Solutions Provider seeking a Software Support professional with strong client management and clients, serving as the primary point of contact for support-related inquiries and escalations. Proactively are met. Team coordination tasks – Manage the Support team and ensure client satisfaction. Manage and and allocate resources effectively to support day-to-day operations and project requirements. Monitor resource technical support to customers (change pins, create profiles, set table locations, etc.). Action support emails
Reference: JHB000957-HLG-4 Role: Snr Network Support Engineer (Voice) (Level 3) Location: Illovo, Johannesburg experience Snr Network/Voice Support Engineer to join their dynamic team. Support Engineers are their professional resources responsible for providing first class support to a wide range of customers, across multiple platforms results for clients. Technical Support: Provide expert-level technical support and troubleshooting assistance client sites and participation in after-hours support and on-call rotations as needed Qualifications:
Reference: JHB000968-DS-2 Role: Network Support Engineer (Level 2) Location: Illovo, Johannesburg A dynamic for a Super-star Network Support Engineer to join their awesome team. Support Engineers are their professional resources responsible for providing first class support to a wide range of customers, across multiple platforms client sites and participation in after-hours support and on-call rotations as needed. Qualifications:
Open Text support to [non-key role] users. Providing Open Text Application and Platform support to end users courses. Minimum of 3 years' Open Text application support experience
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
role in Learner Management Systems and system support