Position: Junior Internet Helpdesk Support
Location: Edgemead (Office-Based)
Salary: R12,500 (Depending on experience)
Do you have a minimum of 2 years internet support experience and is familiar with Radius Manager, Mikrotik and Ubiquiti, then my clien
advantage
Customer Service
remote sites • Stock takes • Quotes • Server support • Use helpdesk system • Ensure customer satisfaction •
Stock takes
Quotes
Server support
Use helpdesk system
Ensure customer satisfaction
reporting into the IT Manager. MAIN DUTIES: Support – Helpdesk/ Printers/Microsoft 365 Maintenance – PABX
Provide first-line technical support to clients via phone, email, or helpdesk ticketing system. – Diagnose equivalent. – Proven experience in technical support, helpdesk operations, or IT customer service. – Strong
Good customer service and interpersonal skills Good attitude and willingness to learn Be able to work under pressure Office 365 Server 2016 and upwards Active directory Exchange server Min 3 years experience in the helpdesk/ support environment preferably tier 1 & 2 Desired qualifications : A N
management Office printers/scanners Maintain a support helpdesk Helpdesk availability 24/7/365 Support analysis