IT Service Management (ITSM) VIP and end-user support requests, as well as continuously working on improving IT Service Management (ITSM) VIP and end-user support requests. Verification, planning, and actioning management). Experience with VIP and End-user support. Experience with technical documentation, standard standard operating procedures, and user support guides. Experience with Active Directory/Azure Active Directory
Drive measures to improve operational quality. Support product owner with operational issues and prioritize resources for assigned systems and applications. Support AWM Processes "Deliver & Operate IT Technology" improvement measures. Support LRE in post-mortem handling of major and critical incidents. Support ITSCM tasks
system documentation. Support operational excellence goals by resolving escalated support topics and ensuring availability and continuous functionality. Engage with support providers regarding PostgreSQL operational topics
operational scopes and tasks for applications. Support product owner with operational issues and backlog KPIs, defining necessary improvement measures. Support post-mortem handling of major and critical incidents
test execution (SIT and UAT). Plan, organize, and support test case creation. Coordinate test data creation
Maintain strong customer relationships by providing support, training, and regular visits to existing clients