Diploma/Certificate, CompTia, Microsoft or similar certification). ITIL v3 Foundation. Microsoft Azure and Office 365. MCSA: skills and experience required: Sound knowledge of ITIL and SDLC. Strong technical aptitude and ability
hardware and software lifecycle. Experience with ITIL processes (Problem, Incident, Change management) agile methodology. Working in a ITIL conformity environment / using the ITIL standardised process including
operation meetings. Essential: Basic knowledge of ITIL and ITSM such as Problem-Incident-Change Management in Information Systems or equivalent experience. ITIL certification (advantageous). Minimum of 3 - 5 years
in Information Systems or equivalent experience. ITIL certification (advantageous). Any Scrum certification Minimum 4 years of IT operations experience including ITIL. Minimum 4 years of storage experience. Minimum
hardware and software lifecycle. Experience with ITIL processes (Problem, Incident, Change management)