and managing team members effectively. Customer Service: Handling customer complaints and queries professionally and implement customer service policies and procedures Monitor customer service representatives' performance Analyse customer service trends and recommend improvements Train and onboard new customer service representatives customer service representatives' adherence to company policies and procedures Ensure customer service representatives maintain a high level of customer service Prepare and analyse customer service reports Foster an environment
greeting members and delivering exceptional customer service assistance.
Key Performance
address and implement improvements on client service given
Reception areas operate at and deliver a high-quality service at all times.
Key Performance
downtime to a minimum
and General Manufacturing sectors. As a leading service provider, we proactively seek out the expressed report progress to management. Monitor new client service roll-out / implementations and escalate non-adherence customer contact detail via KAMs. Monitor the service adherence to agreed client SLA's. Monitor and report
and General Manufacturing sectors. As a leading service provider, we proactively seek out the expressed report progress to management. Monitor new client service roll-out / implementations and escalate non-adherence customer contact detail via KAMs. Monitor the service adherence to agreed client SLA's. Monitor and report
Company world-class products with excellent customer service Duties: Capture full and complete quotations in
Company world-class products with excellent customer service Duties: Capture full and complete quotations in