departments in Bestmed, thus enabling support between business and IT in their efforts to successfully maintain platform modules (i.e. claims, finance, membership, manage health care etc.), respond to queries, and resolve and business changes. Responsible for management reporting that can be used for improving business systems metrics. Application support (ASUP) - Delivering management, technical and administrative services to support maintain live applications. Problem management (PBMG) - Managing the life cycle of all problems that
strategy. Work together with Trustees and Executive management within Bestmed to establish the contribution organisation's information needs. Compile, execute and manage ICT . Recognise alternative ICT solutions for delivering Executive Management with ICT information to support them in decision making on key business imperatives King IV principles. Successfully negotiate and manage contracts and service levels and specifications Accurately produce business cases for recommended new strategies, identifying the business impact, the probability
policies and their alignment with the Scheme's business objectives, monitoring IT disaster recovery plans alignment with the Scheme's business continuity plans, and working with risk management and internal audit units internal control system. Policy Management Compliance Management Risk Management: Audit and Assessments Incident Incident Response Management Training and Awareness Vendor Management Continuous Improvement IT SLA's overall