EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
qualification in Marketing • Minimum of 3 years' experience in a similar role; • A high level of communication • The ability to work individually and as part of a team; • The capability to work under pressure; • information technology • The capability to manage and work with data • Capable planner • Basic understanding
qualification in Marketing • Minimum of 3 years' experience in a similar role; • A high level of communication • The ability to work individually and as part of a team; • The capability to work under pressure; • information technology • The capability to manage and work with data • Capable planner • Basic understanding
information
Must have experience within the Tele-sales environment
Experience & Competencies:
Must have inbound and outbound experience
Good reading abilities as some roles scripted questions
Flexible and adaptable to working hours Shifts
Persuasive negotiation skills
customer service/care principles to all calls
Working with People
Ability to learn and grasp information
information
Minimum 1-year previous call center experience (Preferred)
Excellent listening skills
exp) ONLY CVs WITH AUTOMOTIVE PARTS SALESMAN EXPERIENCE WILL BE CONSIDERED Appointment: Permanent, full-time Benefits: Provident Fund and December Bonus Working hours: Working Hours: Monday – Friday (08:00 to 17:00) Saturday 08:00 – 13:00 Previous parts salesman experience essential. Extensive knowledge of vehicle replacement please do not apply. Previous parts salesman experience essential. Area: Wynberg in Sandton, Gauteng Benefits: Provident Fund and December Bonus Working hours: Working Hours: Monday – Friday (08:00 to 17:00)
exp) ONLY CVs WITH AUTOMOTIVE PARTS SALESMAN EXPERIENCE WILL BE CONSIDERED Appointment: Permanent, full-time Benefits: Provident Fund and December Bonus Working hours: Working Hours: Monday – Friday (08:00 to 17:00) Saturday 08:00 – 13:00 Previous parts salesman experience essential. Extensive knowledge of vehicle replacement please do not apply. Previous parts salesman experience essential. Area: Wynberg in Sandton, Gauteng Benefits: Provident Fund and December Bonus Working hours: Working Hours: Monday – Friday (08:00 to 17:00)
engaging extensively with customers. Previous experience in Car Rental is preferred, but it is essential
Counter Sales/Internal Sales and Customer Service experience.
A Valid Drivers License and own transport
and admin skills.
Ability to work shifts.
A stable work history.
Reliable and contactable
/>This position involves shifts and weekend work (07h00 to 16h00 or 09h00 to 18h00 Monday to Friday