achieving excellence in everything it does. We require a full time Jnr Support Technician in our IT department DUTIES: Support – Helpdesk/ Printers/Microsoft 365 Maintenance – PABX / Active Directory/Patch Management Configuration Laptops/Desktops / New devices EXPERIENCE & REQUIREMENTS: Matric Relevant IT Qualification – IT Certification
documentation, development, installation, testing and maintenance of software systems, including integration related languages. • Software analysis, code analysis, requirements analysis, software review, identification of
Responsibilities: Ensure all services meet business requirements and conform to internal standards, industry industry best practices, and regulatory requirements. Manage all lifecycle aspects of infrastructure services: improvement. Ensure optimal configuration and maintenance of infrastructure services. Perform Incident
and debug software according to the functional requirements and in alignment with the Client's standards management Compile technical documentation when required Do research with factual evidence in problem solving in-line with Business requirements Liaise with project stakeholders as required during the SDLC Performing may arise Investigate production errors where required Be on standby and provide support as agreed with technical and application design and architecture when required Provide input to development standards and best
and documenting business requirements Analyse business and system requirements and the business implication implication of user requirements to the business process involved Produce documentation accordingly and propose appropriate Assist with solution design (to ensure requirements met) Engage the most appropriate business representatives product development process by prioritizing requirements for implementation, and overseeing the stages non-technical / business teams by simplifying requirements so they are easily understood across the whole
Level 3 engineer if it cannot be resolved. ROLE REQUIREMENT The logging of all requests via telephone and analysing incoming calls, problems and support Use the required dashboards or views to track and escalate issues such as attitude, motivation and time management Required to work shifts (24 x 7 x 365) Be prepared to perform duties and work irregular hours if required JOB SPECIFIC REQUIREMENTS Resolve as much calls on first call attendance and punctuality are required LEADERSHIP COMPETENCY REQUIREMENTS Listening Skills The Ability
and debug software according to the functional requirements and in alignment with standards and best practices management. Compile technical documentation when required. Do research with factual evidence in problem in-line with Business requirements. Liaise with project stakeholders as required during the SDLC. Performing may arise. Investigate production errors where required. Be on standby and provide support as agreed with technical and application design and architecture when required. Provide input to development standards and best
a Project Manager to join their team. The role requires an individual with IT project management experience prejudice when raised by development team Minimum requirements: • Proven experience as a Project Manager, preferably
deliver regular and ad-hoc reports as per business requirements using PowerBI, Excel, and Odoos in-built reporting changes, ensuring they meet business and technical requirements.
reported Assisting and implementing projects as required Providing First Line Support diagnosis and support