Manage team of four (4) Operations Co-Ordinators,
SLA Contract and Account Management:
1 overall performance in SLA contract and account management, identifying areas for improvement.
3.Streamline data and insights, and align efforts for cost management.
5.Handle contract escalations, communicate stakeholders, and ensure timely resolution.
6.Manage contract cancellations, process requests, and comply with contractual obligations.
7. Project Management: Plan, implement, and schedule installation projects
all aspects; Coordinate with Customer Services to manage returns, replacement devices, and resolve queries Agreements (SLAs) with precision and timeliness; Manage customer purchase orders in collaboration with procurement team; Handle customer back-order management efficiently; Cultivate strong relationships with reporting tools; Detail-oriented with strong time management skills, capable of leading and working on multiple
platforms Breaking down complex issues into smaller manageable tasks Support existing and develop new functionality
platforms Breaking down complex issues into smaller manageable tasks Support existing and develop new functionality