ensure processes and procedures are adhered to. Coach Agents on issues arising during the course of operations experience work problems providing appropriate coaching, direction and resolution Respond appropriately Provide statistical and performance feedback and coaching to each team member as prescribed by the operating made must be consistent for all team members • Coaching and leadership practices for the team assist in levels; manage resources; good time management • Coaching Skills with an even temperament and the ability
that agents meet performance targets, providing coaching and training to improve agent performance, and ensure targets are met.