team. Responsibilities include addressing support tickets by either resolving them directly or escalating the appropriate team for further action, based on ticket details. Additionally, the candidate will support onsite methods. DUTIES: Ticket Handling Responsibilities: Review all assigned tickets and ensure the scope scope of the ticket is clearly understood. Request clarification if anything is unclear. Correctly logging throughout the support process. Important & urgent tickets are classified and categorized correctly and then
support tickets and based on the provided information, either accept and resolve the ticket or identify
Insurance or Retail Insurance & FAIS Regulatory Exam for Representatives (RE5). You must have 2-4 years' Term Insurance or Retail Insurance. FAIS Regulatory Exam for Representatives (RE5). Experience/Skills – At
Insurance or Retail Insurance & FAIS Regulatory Exam for Representatives (RE5). You must have 2-4 years' Term Insurance or Retail Insurance. FAIS Regulatory Exam for Representatives (RE5). Experience/Skills – At
processes. Participate in the Scrum ceremonies – size tickets, run planning and retrospectives. Review code from
g., user authorisation, firewalls), Prioritise tickets that need to be settled, Installations, upgrades
Service or Call Centre experience. FAIS Regulatory Exam (RE5). Exposure to and/or theoretical knowledge
irregularity, or opportunities for improvement. Log tickets on the ITSM system for new incidents, changes,
failure monitoring. Manage system back-ups. Vendor ticket management. Supervising common threats, DOS attacks