Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Environment • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online
(continuous professional development) points Call center agents not preferred unless they have a minimum
(continuous professional development) points Call center agents not preferred unless they have a minimum
you’ll do:
work within a financial sales outbound contact center where you will receive qualified leads, you will
work within a financial sales outbound contact center where you will receive qualified leads, you will
team. The candidate will be logging all IT related calls and do problem shooting. Therefor needs to be technically
corporate clients Lead generation which involves cold calling & Networking. Develop relationships with key meetings Maintain contact in form of emails and phone calls with key decision makers. Create Ingenious Opportunities Accountabilities Achievement of Turnover, appointment and daily call goals as set by manager. Based on clients trialling administration Follow up emails post-appointment/post-phone call Handover forms Keeping client database updated Load