Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct weekly Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct weekly Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
relationships to ensure risk is mitigated in accordance to Nedbank Group Standards. Strategic insights & Client GIA reporting. • Be commercially minded with a Nedbank client centric approach and understand the broader a strategic and competitive differentiator for Nedbank. • The ability of story-telling and writing reports roles and responsibilities .• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys
over for relevant action and necessary feedback to Centre managers Review tenant age analysis reports on a weekly basis and liaise with debtors/leasing/Centre management Obtain annual audited turnover certificates regulations Assisting Centre managers on day-today functions and communicate with Centre managers on daily sheet and submit to Finance Receive, review all Centre manager petty cash submissions General office/property
over for relevant action and necessary feedback to Centre managers Review tenant age analysis reports on a weekly basis and liaise with debtors/leasing/Centre management Obtain annual audited turnover certificates regulations Assisting Centre managers on day-today functions and communicate with Centre managers on daily sheet and submit to Finance Receive, review all Centre manager petty cash submissions General office/property
Johannesburg. MUST have a CLEAR Credit and Crminal record Nedbank Systems Knowledge will be advantageous NB. ONLY
Johannesburg. MUST have a CLEAR Credit and Crminal record Nedbank Systems Knowledge will be advantageous NB. ONLY
with Caseware, cashbooks, bank recons, loans, cost centre recons and asset ledgers. Must have a degree with