looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
(3) years' IT Enterprise experience in Contact Centers is preferred. Consultative selling experience is
the client's details on the CRM system. If need be call them to confirm information that might be missing clients per broker per day to arrange their wellness center booking for the year Should a client not want to
the client's details on the CRM system. If need be call them to confirm information that might be missing clients per broker per day to arrange their wellness center booking for the year Should a client not want to
Manage the CRM requirements:
(including but not limited to virtual meetings, calls, site visits, face-to-face engagements / meetings leadership across various formats (LinkedIn, cold calls, cold emails, etc.). · Leveraging digital marketing (in addition to maintaining accurate records of calls, meetings, transaction materials, etc.) · Performing professionalism and integrity. Extensive cold-calling and virtual outreach experience are considered
Qualifications • Matric • Minimum of 2 years relevant Sales Call Centre experience • Health & Wellness experience
Implement and Manage the CRM requirements: Logging of calls Accuracy and currency of data on SAGE Daily monitoring monitoring of Sales Force Effectiveness metrics: calls vs budgets; coverage; frequency; days in and out
Implement and Manage the CRM requirements: Logging of calls Accuracy and currency of data on SAGE Daily monitoring monitoring of Sales Force Effectiveness metrics: calls vs budgets; coverage; frequency; days in and out