technical issues related to hardware, software, networks, and other IT systems; Escalate unresolved issues applications, operating systems (Windows, macOS,), and networking concepts; Familiarity with help desk software customer-centric mindset; Certifications such as CompTIA A, Network, or Microsoft Certified Desktop Support Technician
obtained. Technical Skills - CompTIA A - CompTIA Network - Microsoft Certified Systems Administrator (or installation and configuration - Wireless & Network Infrastructure support and configuration - Previous