is looking for an IT Support Engineer (2 nd Line Support) tol manage and support tickets as assigned. (Remote Support) Deal with all IT Tickets assigned To deal with IT Support tickets and enquiries to audits Desktop/Printer/Network support (remote/onsite) Office 365 maintenance and support Deal with Escalations Escalations for IT 2 nd line issues including: Laptop support using Dato RMM Enrolling users into MFA Ensuring configuration using AutoPilot Setup To deal with Support Tickets related to VoIP & Hosted Telephony
execute periodic reporting on large, defined data. Support relevant department role players to ensure that that department systems are in place, secure, effective and up to date. Key qualifications / requirements
provide actionable insights, trends, and patterns to support data-driven decision-making within the organization fundamental IT skills to troubleshoot and provide basic support during the weekdays and be on standby every second available on standby every second weekend for basic IT support.
client. 8) Remote Diagnostic, Remote user Mobile Support 9) Logging and Allocation of call to technician