Minimum of 2 years experience in the call centre/customer care environment.
- Experience in an insurance
Assist, Household Assist, Medical Assist etc.) experience beneficial.
Applicants MUST
assisting all Departments with Client related queries Matric • Pastel Evolution will be beneficial • MS Office Outlook, etc.) • 7 years experience in Customer Care Training will be provided where required • Self Management
assisting all Departments with Client related queries Matric • Pastel Evolution will be beneficial • MS Office Outlook, etc.) • 7 years experience in Customer Care Training will be provided where required • Self Management
guide course 1) or CATHSSETA certified. Training will be provided to conduct duties accurately. Must be Conduct yourself in an appropriate manner. Min 1yr experience in similar role. Primary interface between The Forward CV to natashacareer-conn.com Ref:FieldGP/Limp Matric FGASA (Nature guide course 1) or CATHSSETA certified
guide course 1) or CATHSSETA certified. Training will be provided to conduct duties accurately. Must be Conduct yourself in an appropriate manner. Min 1yr experience in similar role. Primary interface between The Forward CV to natashacareer-conn.com Ref:FieldGP/Limp Matric FGASA (Nature guide course 1) or CATHSSETA certified
Client Servicing: Delivering on contracted SLA's Provide resolution & guidelines for technical and escalated processes Coaching & Training: Ongoing Coaching & identification of training and development needs the coaching and training teams Contracted development plans for team members Matric / Grade 12 Relevant completion of Regulatory Exam 1 3 – 5 years Glacier experience with exceptional Glacier product and process process knowledge Proven Call Centre management experience will be an advantage
Client Servicing: Delivering on contracted SLA's Provide resolution & guidelines for technical and escalated processes Coaching & Training: Ongoing Coaching & identification of training and development needs the coaching and training teams Contracted development plans for team members Matric / Grade 12 Relevant completion of Regulatory Exam 1 3 – 5 years Glacier experience with exceptional Glacier product and process process knowledge Proven Call Centre management experience will be an advantage
Management: Lead and supervise the welcome desk teams, providing guidance, coaching, and performance feedback. customer service and a proactive approach. Member Experience: Ensure a warm and professional welcome for all across the group of companies. Address inquiries, provide information, and assist with various requests to enhance members' satisfaction. Staff Scheduling and Training: Develop staff schedules to ensure adequate coverage business hours and special events. Provide comprehensive training to welcome desk staff, covering procedures
incoming orders with precision and accuracy.
futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory exams Professionalism, Customer-first, Advice led. Provide appropriate financial advice, in line with the financial futures and protection of assets and estate. Provide pro-active, on demand financial service and advice customers within your allocated customer markets. Providing relevant and appropriate financial advice, hinges relationships are fundamentally important. Grade 12 (Matric) certificate FAIS compliance RE5 an advantage A