Support) tol manage and support tickets as assigned. (Remote Support) Deal with all IT Tickets assigned To deal software audits Desktop/Printer/Network support (remote/onsite) Office 365 maintenance and support Deal Setup of new Office 365 users and new IT Hardware (remote set up) O365 tenant creation and maintenance (user/license up to date including hardware /software audits Remote support for telephony services including data and jobs Setup monitors Troubleshoot monitor alarms Remote support customers machines General desktop support