Understanding of the overall dynamics of the insurance and financial services industries. Sound understanding understanding of the business of Short-term insurance brokers. Strong leadership abilities – decisive, influential specific IT skills: Practical knowledge of high-level programming languages
information for immediate resolution Provides second level support to all incidents, requests and identifies experience throughout the total client journey Moderate level years of relevant managed services experience handling infrastructure Moderate level knowledge in ticketing tools preferably Service Now Moderate level working knowledge knowledge of ITIL processes Moderate level experience working with vendors and/or 3rd parties Skills Summary
modules with focus on Time Management Minimum of 4 years' experience within the relevant business function