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resolution and further definition. Provide IT support to Staff, Students and Lecturers. Software and Hardware Installations any health and safety risks Trains and orientates staff on the use of hardware and software Complies with Requirements: Minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A/N. Advanced Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageous
Requirements: Minimum of a Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) in A/N. Advanced Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP resolution and further definition. Provide IT support to staff. 2. Software and Hardware Installations and Support health and safety risks. Trains and orientates staff on the use of hardware and software. Complies with
resolution and further definition. Provide IT support to Staff, Students and Lecturers. Software and Hardware Installations any health and safety risks Trains and orientates staff on the use of hardware and software Complies with Requirements: Minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A/N. Advanced Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageous
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goals are met.
Requirements:
collective goals are met. Adhere to Company group Occupational Health and Safety guidelines and protocols in
Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and
Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and