Our client is looking for a Back Office Support Analyst to join their team. The primary purpose of of the role is operational support of the production Back-Office environments, ensuring continuous monitoring monitoring and improvement of Back-Office processes and functions including preventative and proactive nsibilities:
Technical Support
Effective resolution of escalated issues.
Provide support functions for the Back-Office environment.
Ensure
industry has a permanent vacancy available for an IT Support to join their dynamic team. This is an on-premises
position, candidate is required to be stationed at the office in Linbro Park, Sandton.
Candidate must have
servers, cyber security, and general end user support.
IT Policies and procedures:
Access Management:
Latest Final Signed-off Access
reviewing of direct access.
Change Management and Systems Development:
Latest
To manage and coordinate the project portfolio within the company towards effectively meeting strategic and organisational objectives, and to develop and manage a centralised administration function for the infrastructure Quality Management within Infrastructure Department Lead and manage the people in the team. Manage and control Drive and manage administration for the project portfolio and the Infrastructure Department Manage project project planning portfolio. Manage and control risk within project portfolio Manage stakeholder relations and
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
experience in a similar role in Learner Management Systems and system support
Du
i> Management of systems and processes
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
Performance and Quality Management within Infrastructure Department Lead and manage the people in the team
Manage and control budgets / finances within project portfolio.
Drive and manage administration Department Manage project planning and coordination within the project planning portfolio.
Manage and and control risk within project portfolio Manage stakeholder relations and client service Analyse, design EXPERIENCE
8-years experience in project management
Experience in a managing a diverse team
Data analytics
be able to self-manage, collaborate online with the team and be effective at managing deadlines timeously related coupled with 3-5 years experience in Support Desk Management or Software Consultant, and who has experience small team.
You should have 2-7 years'' experience with C# and Visual Studio, and it would be beneficial if have experience in WPF, MVVM Design patterns, SQL, C++, C.
We''re looking for someone approach to problem-solving, and strong time management skills. Attention to detail is a must, as well
the development, configuration, deployment and support of customer software solutions, to participate
years' experience as a Software Developer (Java or C#).
Experience working on following platforms:
and verbal is required.
Advanced Microsoft Office skills (Visio, Excel, and Word)
Working knowledge