We are urgently looking for Desktop Agents to join our client’s team. Position is an initial 6 month
ticketing system. Collaborate with other support agents and teams to ensure timely and effective problem
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With a reputation for excellence in the aviation/airline industry, we are dedicated to ensuring our passengers have a
field work might be required to assist with support calls.
consulting or financial services firms such as Old Mutual, Sanlam, Momentum Metropolitan, FSDA, Deloitte
for clients and vendors, accountable for taking calls, chat
requests or tickets and handling resulting
respond to tickets
-Provide client with a first call resolution, where possible, leveraging standard
a defined roster
-Production Service Desk Agent
-General Qualification in Technology (Technical
large partnerships with the likes of Shoprite and Old Mutual (Kudough) and a platform JV with Sanlam which The key to this has been to put consumers at the centre of digital journeys and build what works for them
Fintech and payments hub that is now over a decade old. I love this team, they are a bunch of go-getters Nicole Flatscher on nicoled e-merge .co .za or call her on 011 463 3633 to discuss this and other opportunities
Requirements: Minimum L3 Data Centre Technical skills Client facing Data Centre design and architecture (Cloud/Hybrid
(preferably in the contact service centre industry: in-house centre within airline industry or international Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM).