Minimum of 2 years experience in the call centre/customer care environment.
- Experience in an insurance
of Business Operations, Dealer Management and Customer Management
are currently seeking a dynamic and experienced Customer Care Team Leader to join our team at the Centurion this role, you will be responsible for managing customer queries and escalations, ensuring smooth operations managing team members effectively. Customer Service: Handling customer complaints and queries professionally with customers. Develop and implement customer service policies and procedures Monitor customer service Resolve customer complaints and inquiries in a timely and efficient manner Analyse customer service trends
address and implement improvements on client service given
greeting members and delivering exceptional customer service assistance.
Key Performance include:
Johannesburg The purpose of the job role is to grow the customer base and increase market share. The incumbent Company world-class products with excellent customer service Duties: Capture full and complete quotations Agree on delivery dates with the Customer. Arrange for Customers to have people to off-load on-site back-order reports to the Rep every day. Advise Customer and Rep on the progress of orders. Respond to to queries on the same day. Resolve customer complaints on the same day. Investigate and process Credit
Johannesburg The purpose of the job role is to grow the customer base and increase market share. The incumbent Company world-class products with excellent customer service Duties: Capture full and complete quotations Agree on delivery dates with the Customer. Arrange for Customers to have people to off-load on-site back-order reports to the Rep every day. Advise Customer and Rep on the progress of orders. Respond to to queries on the same day. Resolve customer complaints on the same day. Investigate and process Credit
and General Manufacturing sectors. As a leading service provider, we proactively seek out the expressed report progress to management. Monitor new client service roll-out / implementations and escalate non-adherence update and maintenance of customer contact detail via KAMs. Monitor the service adherence to agreed client
and General Manufacturing sectors. As a leading service provider, we proactively seek out the expressed report progress to management. Monitor new client service roll-out / implementations and escalate non-adherence update and maintenance of customer contact detail via KAMs. Monitor the service adherence to agreed client
Reference: JHB002260-A2-1 The Customer Care Manager for my International client, will ensure the effective corporate Identity norms, manpower adequacy, quality, customer centricity and after sales process & systems of Business Operations, Dealer Management and Customer Management R 900000 - R 1200000 - Annually