is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa troubleshooting associated issues. Mapping network printers Service Delivery Working together as a team to reach department/team's each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
client is looking for a Specialist Protection Services for one of their clients based in Johannesburg The Specialist Protection Services must have experience in protection services Infrastructure linking to experience in own stakeholder relationships and service delivery for commercial and technical systems within and overall performance of regional protection services technology systems for all mining operations. financial, physical, and IM service specialists concerning protection services Infrastructure linking to
iOCO Infrastructure Services Invites You to Explore Possibilities.
We are looking to hire 5 5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll to users while continuously striving to improve service quality and efficiency.
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accordance to required response time, quality and service delivery standards. Customer
network and systems Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT process, procedures, and compliance •Strong customer service focus •Strong communication skills and ability level of experience of in-house / outsourced IT service delivery / management • Seasoned level of experience outsourced service delivery and/or management • Seasoned level of experience of managing customer relationships conducting service review meetings •Seasoned level of experience managing and developing service level agreements
highest standards of integrity, security, and customer satisfaction. This will include managing audit threats Overseeing AML compliance efforts, including customer due diligence, transaction monitoring, and suspicious management and supervision of the front-line customer servicing team to ensure SLAs while optimizing OPEX Providing expert support to address escalated customer queries and issues beyond the capacity of front-line with cross-functional teams to resolve complex customer issues efficiently Developing and maintaining
Our client requires the services of a Software Engineer (Senior) – Midrand/Menlyn/Rosslyn/Home Office solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business modifications to satisfy clients' needs Design, customize, configure and testing of FI Identify gaps, issues and debug ABAP code Experience in a Professional Services or Distribution company is an asset Understanding Ability to understand business processes from a customer perspective Must be results oriented ESSENTIAL
Risk), preferably in the technology or financial services industry.
Refunds
desk-side or remote support to end-users, resolving service requests, and ensuring the smooth operation of user support remotely as needed, and escalate service tickets to higher-tier technicians when appropriate skills. Customer service orientation.
Centre with 5 years' experience. Ensure that IT Services are being consumed efficiently by business units ITOM processes and functions to further improve service – Knowledge Management, Incident & Request Management, Service Transition, and CMDB Management (with self-service capabilities) Ensure service levels improvement and adhere to the principles of Continual Service Improvement utilising metrics to ensure processes relevant teams to define the service portfolio roadmap, maturity path, and customer priorities and drive to
Develop new production software Interface with customers daily to resolve issues Design, code, test, debug COMPETENCIES REQUIRED FOR THE POSITION: Strong customer facing and technical resolution skills Able to project management and analysis skills Team and customer service oriented Write and maintain documentation documentation, instruction, and procedure guides Work with customer(s) to correct errors and debug software and systems