management of leave. Accountabilities: Client service delivery and quality - Follow procedures and cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined legal financial goals and targets Operating Model - Meet delivery objectives through working with other team members escalate unresolved issues to higher levels - Ensure delivery targets/objectives are met and operate in a supportive supportive manner to achieve successful delivery - Provide timely administrative support at the required
management of leave. Accountabilities: Client service delivery and quality - Follow procedures and cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined legal financial goals and targets Operating Model - Meet delivery objectives through working with other team members escalate unresolved issues to higher levels - Ensure delivery targets/objectives are met and operate in a supportive supportive manner to achieve successful delivery - Provide timely administrative support at the required
duty management. Accountabilities: Client service delivery and quality - Follow procedures and cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined legal financial goals and targets Operating Model - Meet delivery objectives through working with other team members escalate unresolved issues to higher levels - Ensure delivery targets/objectives are met and operate in a supportive supportive manner to achieve successful delivery - Provide appropriate and impactful telephonic and written
and stakeholder needs, satisfaction and service delivery Knowledge management: Ensure that adequate knowledge stakeholders buy-in, orchestration, messaging, actual delivery). Cost containment: - Continuously review key improvements Operating Model: - Execute continuous value delivery through optimization of Scope of Work, SLAs rightsizing qualitative and quantitative objectives - Timeous delivery of all initiatives, cost savings derives and set managed to improve client satisfaction and service delivery - To represent the department at relevant forums
specialisation Drive customer-centricity - Identify delivery constraints, notify all stakeholders and escalate impact on other departments to support improved delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure the system is documented standards Drive customer centricity: -Identify delivery constraints, notify all stakeholders and escalate
operational plans and manage that the defined delivery objectives are met through supporting, and being chain Resolve team operational conflicts Ensure delivery targets/objectives are met and motivate the team mutually supportive manner to achieve successful delivery Operational Implementation of Strategy: Plan and operational best practice and leads to continuous delivery improvement Operational Leadership: Manage the team as per HR frameworks and policies to ensure delivery to agreed standards and objectives Provide appropriate
impact on other departments to support improved delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge
impact on other departments to support improved delivery - Continually increase understanding of client and stakeholder needs, satisfaction and service delivery Knowledge management - Ensure that adequate knowledge