To develop customer relations as well as maintain high levels of customer service. · Drive efficiencies with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding
To develop customer relations as well as maintain high levels of customer service. · Drive efficiencies with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding
and concise communication under pressure and in high-stress situations. Discretion and Professionalism: and Collaboration: Ability to work effectively as part of a team and collaborate with other security personnel
and concise communication under pressure and in high-stress situations. Discretion and Professionalism: and Collaboration: Ability to work effectively as part of a team and collaborate with other security personnel