strategies, managing team productivity, and maintaining high technical and service standards. Responsibilities: Develop and implement strategies to achieve a mean time to resolve of less than 1 day. • Identify and integrate resolution of escalated technical issues. • Maintain a high level of technical proficiency within the team. for efficiency. Customer Satisfaction: • Ensure high levels of customer satisfaction and service quality Similar role in an ISP Advantageous • 1 Year in a real-time monitoring or workforce management role (advantageous)
project and ensures that these are completed on time and within the budget. They will prepare or be involved and ensures high quality service and high client satisfaction by demonstrating their high-level calibre client service & problem solving. They invest time in the professional development of other staff and are timely and of the highest quality leading to the implementation of the requirements on-time and on appropriate, to obtain the requisite support in a timely and efficient manner and ensures access to the
stakeholders and escalate where required - Maintain a high level of impact on other departments to support deliverables - Adhere to high quality development principles while delivering solutions on time and within service deliverables -Adhere to high quality development principles while delivering solutions on time and within service
Identify and examine business needs and determine timely and effective solutions to business functions and performance Drive customer-centricity - Maintain a high level of impact on other departments to support -Identify and examine business needs and determine timely and effective solutions to business functions and
specialisation Drive customer-centricity - Maintain a high level of impact on other departments to support progress on current projects to all stakeholders on a timely basis -Coordinate input received from relevant
appreciate excellence and team collaboration in real-time. -Represent the business capability in the organisation's