department/team's goals by respecting, trusting and assisting each other. Working together as a team to improve delivering Service Desk outputs. Incident Management Assisting with Incident and Problem management by identifying to the x64 / regional desktop support team for assistance. Identifying and reflecting in Services Now all as well as problem re-occurrences, in order to assist with Incident management. Utilising various resources incidents using their specialist in-depth knowledge. Assist in determining/identifying the root cause of an
between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed Assist with identification and management of risks. Frontend
between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed Assist with identification and management of risks. Frontend
upgrades. Plan / Manage workload and distribution Assist Management with technical decisions Understand SP upgrades (SUM process and preparation task) Assist and guide with performance issues SAP EHP upgrade
guidance and assist team in making technical decisions Plan / Manage workload and distribution Assist Management SP upgrades (SUM process and preparation task) Assist and guide with performance issues System copies
is easily accessible for stakeholder consumption Assist with training requirements and documentation Business and external clients by providing advice and assistance . Create understanding of the ‘real' versus ‘perceived'
between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed. Assist with identification and management of risks. Frontend
between development and support environments Assisting with the business case Planning and monitoring appropriate format depending on methodology followed Assist with identification and management of risks. Frontend
between development and support environments Assisting with the business case Planning and monitoring
approaches used to build application solutions Assisting Business with POCs and business value calculations Coordination between development and support environments Assist with identification and management of risks. Knowledge