JOB ALERT - NEW URGENT PERMANENT VACANCY EXTERNAL SALES REPRESENTATIVE (INFORMATION TECHNOLOGY INDUSTRY) solid IT sales experience Experience in the Information Technology industry Strong IT sales experience & hardware) Experience & knowledgeable in sales of IT services and equipment Previous experience experience with an ICT company as an external sales representative (ADVANTAGEOUS) Computer proficient on MS Word Programmes (ESSENTIAL) Good track record of previous sales achievements and extensive experience in all aspects
appointments with prospective customers . Lisase with the Pre-sale ,Professional services team as well Channel services
Responsibilities Daily IT technical desktop level support to the agents in the call centre Handing the daily seeking technical assistance over the phone or email Support the remote troubleshooting through diagnostic techniques issues to the iSON Global NOC for the L2 and L3 support Record events and problems and their resolution scheduled maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters minimal downtime. Prepares monthly IT report as per pre-determined parameters Requirements and skills Proven
and relevant software applications as well as supporting a network of desktops, servers and associated Provide 2nd and 3rd level technical support to the desktop support team Assist the desktop team where equipment and software, and provide break/fix support, advice, and assistance to users. Provide technical Maintain a high degree of customer service for all support queries and adhere to all IT Service Management older than one day Arrange for external technical support where incidents cannot be resolved in house. Monitor
Must have their own Vehicle. Troubleshoot Desktop Support Installations Asset management Matric A/N/MCSE
Must have their own Vehicle. Troubleshoot Desktop Support Installations Asset management Matric A/N/MCSE
contract. Understanding the strategic goals and the supporting business architecture. Obtaining and understanding Departmental agility, resilience and enablement will be supported by having timeous and relevant information sets
respond to the needs of stakeholders · Solution-based sales – helping identify and drive solutions for clients
for providing first and second line technical support and installation of NEC systems, troubleshooting and complaints Perform second and third level support for day to day operations. Evaluate, implement
management Work as a team - across the project Support countries as they perform and complete UAT testing