Team Manager who will be based in Bloemfontein . ROLE: The Team Manager will manage a team of contact should also be knowledgeable on all aspects of the products, systems and processes. Mentors the team and gives correspondence. Ensure efficiency of service productivity and performance in the contact centre through processes. Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets. Completed Matric (Grade 12)