client is seeking a highly motivated and experienced Parts Manager to join their team in the automotive industry be responsible for overseeing all aspects of our parts department, including inventory management, customer operations of the parts department Develop and implement strategies to increase parts sales and profitability levels are maintained and orders are placed in a timely manner Provide excellent customer service to both internal and external customers Supervise and train parts department staff Monitor and analyze key performance
records of warranty claims, including repair orders, parts invoices, and warranty claim forms. Organizing and resolution of warranty disputes. Parts Management: Coordinating warranty parts orders and returns, including warranty-eligible parts, processing warranty claims for defective parts, and arranging for parts replacements
and customer concerns. Parts and Inventory Management: Ordering necessary parts and materials for vehicle service appointments. Maintaining accurate records of parts inventory and usage. Work Order Management: Tracking
approach; • The ability to work individually and as part of a team; • The capability to work under pressure;
approach; • The ability to work individually and as part of a team; • The capability to work under pressure;
into Sales by answering inbound telephone calls. Promote and sell Company world-class products with excellent
into Sales by answering inbound telephone calls. Promote and sell Company world-class products with excellent
Increasing customer spend by discussing specials and promoting new product lines Liaising with internal departments
Increasing customer spend by discussing specials and promoting new product lines Liaising with internal departments
with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will