to the client when necessary. To achieve a minimum QA (quality standard) of 90%. Interacting with medical
harmony with Management, Service, Underwriting, and QA teams!
not met and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if needed)
harmony with Management, Service, Underwriting, and QA teams External Emissaries: Schmooze with Clients
not met and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if needed)
harmony with Management, Service, Underwriting, and QA teams External Emissaries: Schmooze with Clients
client when necessary.
to the client when necessary. To achieve a minimum QA (quality standard) of 90%. Interacting with medical
procedures and HIPAA. Perform QA assessments on agents. Ensure agents maintain high QA scores, other KPI scores
not met and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if needed)