client when necessary. To achieve a minimum QA (quality standard) of 90%. Interacting with medical aids
when necessary.
client when necessary. To achieve a minimum QA (quality standard) of 90%. Interacting with medical aids
focus on First Call Resolution Ensuring work, task quality and integrity is maintained and continuously improved Key Responsibilities: Coaches the team to ensure quality of delivery meets the appropriate standard Analyzing portfolio effectively Conducting and maintaining quality checks and standards within their relevant teams
focus on First Call Resolution Ensuring work, task quality and integrity is maintained and continuously improved Key Responsibilities: Coaches the team to ensure quality of delivery meets the appropriate standard Analyzing portfolio effectively Conducting and maintaining quality checks and standards within their relevant teams
short term requirements
To provide quality and efficient service to our clients through the hiring and filling of vacant positions service to clients Create and maintain a high-quality work environment Grade 12 or equivalent Sound knowledge
To provide quality and efficient service to our clients through the hiring and filling of vacant positions service to clients Create and maintain a high-quality work environment Grade 12 or equivalent Sound knowledge
processes. Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance performance framework. Conduct regularly audits/ quality checks on service works undertaken and to ensure