lead our client's Legal Collections team in a busy call center environment. The successful candidate will and training - Monitor team performance, including call quality, adherence to collection guidelines, and experience in legal collections, preferably in a call center environment - Proven experience in team management
deliveries, pricing, etc.) Update call lists Upsale on every sales call made to customers 2. Pricing Receive due no stock. 5. Documentation Keep records of calls and sales and note useful information. Safekeeping cop documentation. 6. Reporting Close all open calls and make sure the customers did received the stock
telephone calls using own initiative and, where appropriate, deal with queries and/or route calls to appropriate
telephone calls using own initiative and, where appropriate, deal with queries and/or route calls to appropriate
knowledge in e-learning Design and familiar with user centred design approach. Fit-for-business-purpose mind-set
reslution of Production Support calls Interactions through meetings, calls and emails: with central product
support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
Email Garth on garthze-merge.co.za or alternatively call him on 011 463 3633 to discuss this and other opportunities
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility
activities. Engage with clients through meetings, calls, and emails. Support troubleshooting, resolution