supervision of a quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers follow-up the processing of manual dashboard cases received at the Contact Centre; ● Responsible for the supervision Centre with regard to attending to written queries received; ● Responsible for the supervision of a quality regard to attending and resolving voice calls received; ● Report to the Stakeholders Relations Practitioner
amounts of incoming calls
role is to allocate, monitor and manage calls received for support and ensure completion of the service
foster positive relationships with clients by receiving and analyzing feedback to make our services more
foster positive relationships with clients by receiving and analyzing feedback to make our services more
generate statistics to: Determine why complaints are received & to quantify impact Establish trends and
easy instructions on how to apply. Should you not receive feedback within three weeks after the closing date
will be an advantage)Should you not receive a response within 10 working days, please consider
languages will be an advantage) Should you not receive a response within 10 working days, please consider
languages will be an advantage) Should you not receive a response within 10 working days, please consider