documentations detailing progress, proposals, reports, guidelines an manuals for all tasks. In parallel above they will be responsible for detailed accountability for times spent and actions taken Attend to Developers to troubleshoot issues. • Compiling monthly reports. • Attend the weekly Customer support meeting. APIs (TCP/IP, HTTP, XML, JSON). • Experience in reporting and monitoring tools such as Grafana, Prometheus
is present. • Monthly staff performance stats – report back to Service Delivery Manager on monthly performance Weekly; monthly; quarterly and annual team specific reporting and dashboards for management. Working together terms of customer support, i.e. functionality, reporting, automated tasks, etc. • Conducting post analysis
is present. • Monthly staff performance stats – report back to Service Delivery Manager on monthly performance Weekly; monthly; quarterly and annual team specific reporting and dashboards for management. Working together terms of customer support, i.e. functionality, reporting, automated tasks, etc. • Conducting post analysis