The Assistant Support Manager (Opera) will work together with the Support Manager in managing the support
teams and clients to ensure success of the same). • Assist with OS and manage application patches, installation step-by-step technical help, both written and verbal. • Assist in the creation of long-term and short-term plans on our products and services. • Working with the Sales and Marketing teams to identify customer needs and analyse & take steps to prevent problems. • Assist Developers to troubleshoot issues. • Compiling meetings as needed to troubleshoot critical issues • Assist in the escalation process for critical priority
The Assistant Support Manager (Opera) will work together with the Support Manager in managing the support