based in the Durban North area is looking for a SaaS / MSP Technical Account Manager to join their growing note: this is a shift based in-office role. The SaaS / MSP Technical Account Manager works closely with journey from point of sale to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role role to be the client's partner on their journey, internal advocate to the other departments, liaison between upsell opportunities. Be the glue between all internal departments, working with the relevant departments
Resolving basic issues or interfacing with other internal teams to access the integrations and/or API's relevant experience Ideally experience in either IT, SaaS or software related industry Experience working
to clients by phone, email, or system. Utilise internal resources in troubleshooting issues. Contact client record of progress, challenges, and client and internal communications within in-house programmes. Own management role Experience in an I.T., Software, SaaS, or tech-related company Relevant tertiary level