skills. Lead, coach, and motivate a team of Contact Centre agents to deliver departmental KPI's, targets and Qualifications: Grade 12 with Mathematics and Accounting Call Centre qualification is an advantage. Credit Management administrative support 2 Years Operational contact centre enviroment Knowledge and Skills: Listening skills
activities as predetermined by Property Manager and Centre Manager Decision making authority: Decisions are Business Writing Skills, Financial / Numeracy Skills, Call & Query Analysis, Computer Literacy - MS Office Interface / relationships with: Internal : Property / Centre Manager, Lease Administrator, Debtors Administrator
At least 5 years’ experience in the property / centre management industry. Minimum qualification Grade vehicle. Knowledge required: Advanced Property / Centre management; Technical knowledge; Contract management; liaison giving attention to requirements; profile of centre/buildings; number of owners; public relations; relationships with: Internal : Portfolio Director; Centre Manager; Operations Manager; Lease Administrator;
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc Ad of a long-term growth plan. Some degree of cold calling is expected for specific projects General admin:
customer service, the engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers. Identify trends by monitoring and analysing incoming calls, problems and support Use the required dashboards forthcoming attractions. Escalation and management of calls to agreed SLA’s Avoid requests from breaching target JOB SPECIFIC REQUIREMENTS Resolve as much calls on first call resolution Perform daily health checks in
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call Social Media Adverts – Facebook, Linked and other specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc Assist
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call Social Media Adverts – Facebook, Linked and other specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc Assist
projects and add new projects to the pipeline. Calling on a variety of industries, from architects, construction retailers and installers Complete comprehensive call reports via a CRM system Give educated presentations industry or must have at least 5 years' experience calling on architects, engineers and contractors, specifying
projects and add new projects to the pipeline. Calling on a variety of industries, from architects, construction retailers and installers Complete comprehensive call reports via a CRM system Give educated presentations industry or must have at least 5 years' experience calling on architects, engineers and contractors, specifying
on the CA and SRS system Provide update on Jira calls if needed Provide Remote support for WFH users Coordinating Services with an emphasis on Service Management Call Center Support experience will be advantageous Sound advantageous Understanding and experience in Avaya Call Center Telephony Personal Attributes Interpersonal