Sanlam Call Centre Jobs in Bellville

Field Services Engineer L2

 Nexio

Bellville

customer service, the engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers. Identify trends by monitoring and analysing incoming calls, problems and support Use the required dashboards forthcoming attractions. Escalation and management of calls to agreed SLA’s Avoid requests from breaching target JOB SPECIFIC REQUIREMENTS Resolve as much calls on first call resolution Perform daily health checks in

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