standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Demonstrated improvement initiatives within contact center or Managed Service Provider (MSP) environments.
supporting sales operations within their dynamic Shared Service Centre. Collaborate with a high-performing team you're enthusiastic about delivering exceptional service, fostering improvements, and engaging with stakeholders excellence across all aspects. Coordinate with Customer Services to manage returns, replacement devices, and resolve resolve queries promptly. Input orders within agreed Service Level Agreements (SLAs) with precision and timeliness
Solutions Architects, Services Business Development Managers, and professional services resources; Attain
Solutions Architects, Services Business Development Managers, and professional services resources; Obtain
advantageous). Good communication skills and customer service orientated. Excellent computer skills - MS Excel
solutions, dedicated to delivering exceptional service and peace of mind to their clients and strives Maintain professionalism and provide high-level service excellence when interacting with clients, sales
Highlight any data issues to the Team Leader for Services Reporting; Provide solutions for ad hoc reporting