Responsible for high-level troubleshooting and system security, and ensures all tasks are undertaken in accordance third party). • Quality monitoring & System Security Management • Manage system capacity and performance resolution via Freshdesk • Providing technical training to customers on our products and services. • Working handed over with the necessary documentation and training. • Preventative maintenance—When corrective maintenance
identified. • Ensure effective training for support staff by scheduling ongoing training programs. • Schedule support
identified. • Ensure effective training for support staff by scheduling ongoing training programs. • Schedule support