adherence. Ensuring that applications are compliant, secure, and operational, using tools such as CMDB, Active support to all GROUP markets, globally. Ticket and change request creation to service groups responsible device patching, license management. Knowledge of GROUP processes and tools beneficial.
fault-finding Handling of incidents according to GROUP processes. Management/Coordination of Incidents Redux Atlassian Jira / Confluence Experience in GROUP platforms (SCP,CDH,WebEAM,…) A strong team player