To lead a team of second line technical support agents, ensuring swift and effective resolution of customer customer technical queries. The Team Leader will be responsible for driving customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining high efficient methods for technical support delivery. • Plan and coordinate team activities to meet operational Analyse performance data to continually refine support processes. • Proactively identify and remove operational
Lead and oversee a team of Platforms/End-User Workspace engineers who are responsible for delivering architecture, service design, service management and configuration management responsibilities as well as implementing contributing to its ongoing transformation to mitigate and manage the associated risks in regard to IT assets and efficient, and scalable. Coordinate with other IT teams and vendors to deliver high-quality IT services services and solutions. This is what we need from you: Manage the workload, performance, and development of the
context. Description To lead a team of second line technical support agents, ensuring swift and effective effective resolution of customer technical queries. The Team Leader will be responsible for driving customer retention by implementing innovative support strategies, managing team productivity, and maintaining high -1 Year in a real-time monitoring or workforce management role (advantageous) &/or -Leadership experience Written and Verbal communication skills Time management Great interpersonal and communication skills
Senior Support Engineer / Team Leader to be based at a customer in Kempton Park. Grade 12 International years' experience in a senior role Support applications e.g. Team Viewer Active Directory Excellent knowledge hardware systems such as Raid. Respond to and resolve support calls remotely. Remote on-site administration of and support all Microsoft operating systems Support Hyper-V Advanced administration and support of Microsoft years' experience in a senior role Support applications e.g. Team Viewer Active Directory Excellent knowledge
permanent vacancy available for an IT Support to join their dynamic team. This is an on-premises position servers, cyber security, and general end user support.
IT Policies and procedures:
Access Management:
Latest Final Signed-off Access
reviewing of direct access.
Change Management and Systems Development:
Latest
draft version).
List of changes from change management software.
List of change request with all
To manage and coordinate the project portfolio within the company towards effectively meeting strategic and organisational objectives, and to develop and manage a centralised administration function for the infrastructure Quality Management within Infrastructure Department Lead and manage the people in the team. Manage and control Drive and manage administration for the project portfolio and the Infrastructure Department Manage project project planning portfolio. Manage and control risk within project portfolio Manage stakeholder relations and
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
experience in a similar role in Learner Management Systems and system support
Du
i> Management of systems and processes
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
and Quality Management within Infrastructure Department Lead and manage the people in the team.
Manage
Drive and manage administration for the project portfolio and the Infrastructure Department Manage project planning portfolio.
Manage and control risk within project portfolio Manage stakeholder relations and experience in project management
Experience in a managing a diverse team
Data analytics,
Strong knowledge and application of risk management and control
Strong knowledge and experience