Performance Area - Ensure IT Services are Accessible to Internal and External Company Customers - Attend IT incidents calls with Service Desk and escalate matters to senior Lead: Business Support. - Manage replacement of
Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ identify assistance to users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary inquiries and requests for information from both internal and external stakeholders. - Aid in the maintenance
maintain the Governance Risk and Compliance (GRC) for internal and external system users' access. Good understanding
maintain the Governance Risk and Compliance (GRC) for internal and external system users' access. Good understanding