to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll
Attributes:
all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business
Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ identify