As the Group Customer Care Manager, you will play a pivotal role in overseeing and enhancing the customer scale. Additionally, you will be responsible for managing the customer care team and connecting them closely behaviours. Team Management and Development: Lead and manage a team of Customer Care Managers across multiple capabilities. Issue Resolution and Escalation Management: Serve as the ultimate escalation point for complex record of success in a senior customer service management role, preferably within the automotive or rental
and supports individual well-being. Performance Management: Promote a culture of excellence through regular
and supports individual well-being. Performance Management: Promote a culture of excellence through regular
As the Group Customer Care Manager, you will play a pivotal role in overseeing and enhancing the customer scale. Additionally, you will be responsible for managing the customer care team and connecting them closely behaviours. Team Management and Development: Lead and manage a team of Customer Care Managers across multiple capabilities. Issue Resolution and Escalation Management: Serve as the ultimate escalation point for complex record of success in a senior customer service management role, preferably within the automotive or rental
We are a diversified company specialising in managing agencies. We are based in the heart of Morningside increase reservation numbers Customer relationship management calls Reservation administration, reporting to
We are a diversified company specialising in managing agencies. We are based in the heart of Morningside increase reservation numbers Customer relationship management calls Reservation administration, reporting to
Centre Operator will report to the Command Centre Manager. The primary responsibility of the Command Centre Report Writing • Incident Management • Roster Monitoring • Report to Senior Management MINIMUM REQUIREMENTS:
Centre Operator will report to the Command Centre Manager. The primary responsibility of the Command Centre Report Writing • Incident Management • Roster Monitoring • Report to Senior Management MINIMUM REQUIREMENTS:
tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies processes and best practices. Should be a people manager who can inspire people to succeed in the industry interruption is common. 2 years Team Leader experience (Managing a team of more than 10) Computer literate (MS
tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies processes and best practices. Should be a people manager who can inspire people to succeed in the industry interruption is common. 2 years Team Leader experience (Managing a team of more than 10) Computer literate (MS